We try our very best to ensure that your online buying experience is what you would expect from one of the UK’S largest online Used Car Parts suppliers. Our sole aim is to provide quality used car parts. There may be a time that a part needs to be returned to us. In the unlikely event you are not completely satisfied we offer a hassle free return’s policy. You can cancel the contract for your order within 14 working days starting from the day after you receive your order. Simply return the ordered item(s) unused within the timeframe for a refund.

Return postage charges are non-refundable unless your order was faulty or we sent the wrong part. We will refund only once the ordered item(s) have been returned and examined. All our items are security marked. Items purchased must be returned unused and intact.

Faulty damaged Item(s)

• In the unlikely event a part turns out to be faulty we will issue a refund once the part has been returned to us and examined.
• Any faults arising on parts we have supplied will be exchanged. If no exchange replacement is available we will process and issue a refund within 48 hours, the time taken for the funds to clear in to your account is out of our control and is dictated by the bank and the card issuing company.
• Our warranty covers the part only, Used Car Parts UK will not reimburse any labour costs / charges involved with fitting, removal and / or changing of parts supplied by the company, under any circumstances.
• Any parts supplied by us which are modified or altered by the buyers in any way will not be covered by our guarantee and returns of such items will be considered at our discretion.

We try our very best to include as much images and clear description of the part along with all visibly part numbers, it is your responsibility to ensure the part you are buying is compatible for your car and all details and part numbers have been confirmed.

We always strongly recommend that all parts supplied are to be fitted by trained and qualified automotive technicians and mechanics. No liability can be accepted for malfunction, damage or injury caused by inappropriate fitting.

Please return items to:
Returns, Used Car Parts UK, Buckley Brook Mill, Buckley Road, Rochdale, OL12 9DN

Return postage

• Once the goods have been dispatched the delivery price is non-refundable unless the item is found to be faulty or a mistake made on our side and the wrong part dispatched. Goods once signed for, are to be returned at the customer’s expense.
• If you are turning a non-faulty item, then the cost of returning the item is your responsibility.
• Please ensure you use a tracked service and a delivery service that insures you for the value of the goods.
• We cannot refund for items lost in post being returned to us.
• If the item is being returned due to the part(s) being faulty or the wrong part sent then we will cover the return postage costs. We will only refund the return postage costs if they are deemed to be reasonable for the item. Please always contact us first as we may be able to have the item collected from you at a lower cost.

Refund time frame

• Your refund is credited to the same card or payment method with which you made your original purchase. If for any reason this is not possible (e.g. card has now expired or has been lost) please call us to discuss alternatives.
• Refunds are processed within 48 hours of receiving the item(s) back.
• The time taken to credit your account with the refund amount is totally dependent on the card issuing company and the banks and is out of our control.
• We cannot accept returns if our security markings are no longer visible or if the part has been tampered or dismantled in any way or if the returns have been damaged due to incorrect fitment.

Please note: We are here to help, and in all cases our staff will do everything they can to ensure the returns process is completed in a hassle free manner and advise and guide you as much as they can

• Any faults arising on parts we have supplied will be exchanged. If no exchange replacement is available we will process and issue a refund within 48 hours, the time taken for the funds to clear in to your account is out of our control and is dictated by the bank and the card issuing company.
• Used Car Parts UK will not reimburse any labour costs / charges involved with fitting, removal and / or changing of parts supplied by the company, under any circumstances.

Any parts supplied by us which are modified or altered by the buyers in any way will not be covered by our guarantee and returns of such items will be considered at our discretion. We always strongly recommend that all parts supplied are to be fitted by trained and qualified automotive technicians and mechanics. No liability can be accepted for malfunction, damage or injury caused by inappropriate fitting.

ENGINE

The “engine” refers to the cylinder head and block and the internal components which make up the engine i.e. pistons, cam shaft etc.

• Any external ancillaries left on such as the water pump, cam / timing belt, sensors, oil filter, injection system, diesel fuel pump, etc are given free of charge and are not covered by any guarantee as they have NOT been tested.
• Engines must be correctly fitted with new cam and auxiliary belts, oil, oil filters, thermostat, temperature sensors, spark plugs and glow plugs on diesel engines. Any failure to follow these terms will invalidate this warranty.
• We always recommend that all pre-owned engine’s we supple are to have full new service parts fitted and the engine fitted to the vehicle by a qualified competent mechanic.
• Our warranty does not cover gaskets, oil’s, oil filters, seals, timing belts, fan belts or any sensors which are left on the engine.

GEARBOX

• All gearbox purchased must be filled with the correct grade of new oil upon installation, failure to do so will invalidate the warranty.

BRAKING SYSTEM PARTS

• All brake parts and related braking system components we sell are for refurbishment and will require fitting by a qualified competent garage or a brake specialist due to the safety aspect, any seals and braking fluid must be replaced.

ECU

Please make sure prior to purchase any ECU, start up ECU kit and any electrical items that all given part numbers are correctly matched, if you are unsure about anything please contact us as we are more than willing to help in any way possible, alternatively please check with your garage.

• ECU’S & electrical items are non-refundable as a result of potential damage caused by in-correct fitting, attempted to recode the ECU or other faults present on customer vehicles.